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Privacy Policy

Resident Run (“we”, “our”, “us”) is committed to protecting your privacy and handling your data fairly and transparently. This policy explains what information we collect, how we use it, and your rights under UK GDPR.

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1. Who We Are

 

 

Resident Run

Website: www.residentrun.co.uk

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We operate an informational website designed to help leaseholders understand the Right to Manage (RTM) and assess eligibility.

 

 

 

2. Data We Collect

 

 

We may collect and process the following information:

 

 

Information you provide directly

 

 

  • Name

  • Email address

  • Building / block details

  • Leaseholder status

  • Responses to eligibility checker questions

  • Messages submitted through contact forms

 

 

 

Automatically collected data

 

 

  • IP address

  • Browser type

  • Device information

  • Pages visited and interactions (via Wix analytics)

 

 

We do not intentionally collect any sensitive personal data.

 

 

 

3. How We Use Your Data

 

 

We use your information for:

 

  • Assessing RTM eligibility (manual or automated review)

  • Responding to questions or enquiries

  • Sending updates if you join our mailing list

  • Improving site content and user experience

  • Analysing anonymous usage trends

  • Contacting you about potential RTM support, resources, or partner recommendations

 

 

We do not sell your data.

 

 

 

4. Legal Basis for Processing

 

 

We rely on the following lawful bases under UK GDPR:

 

  • Consent – when you submit forms or join our email list.

  • Legitimate interests – to operate and improve the website and respond to enquiries.

  • Contractual necessity – where we communicate with you as part of assessing eligibility or sending requested information.

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5. How We Store and Protect Your Data

 

 

Your data is stored securely through Wix’s hosting platform and any integrated tools we use (e.g., email services).

 

We take appropriate technical and organisational measures to protect it, including:

 

  • Encrypted connections (HTTPS)

  • Access-restricted accounts

  • Secure password practices

  • Data minimisation

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6. Sharing Your Data

 

 

We may share your information with:

 

  • Trusted RTM legal partners or advisers, but only if you request or consent to it.

  • Service providers we use to operate the site (e.g., email tools, analytics).

 

 

We do not share data for advertising purposes.

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7. How Long We Keep Your Data

 

 

We retain your data only as long as necessary for the purposes described above.

You may request deletion at any time.

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8. Your Rights

 

 

Under UK data protection law, you have the right to:

 

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Withdraw consent

  • Restrict or object to processing

  • Request a copy of your data

  • Make a complaint to the ICO (ico.org.uk)​

 

 

9. Cookies

 

 

Resident Run uses cookies to improve your experience and analyse traffic.

You can manage cookie preferences through your browser settings

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